FAQ

​Can I Place A Custom Order?

Why, yes, you can!

We treasure the opportunity to design a piece especially for you. Simply contact us to discuss your custom request.

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What Does My Purchase Support?

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We believe that one of the biggest impacts you can have on today's nation is to take a look at how you spend your money. When you purchase from True North Homestead, you help a family-operated small business to succeed as homesteaders and artisans. Supporting small businesses makes the world just a little better and bonus is you get something you wanted to buy anyway! So, bring a unique jewelry design into your life or start taking a more natural approach to wellness knowing your also making the world a better place and changing our lives in the process. 

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Handmade Items with a Story

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Here at True North Homestead each of our unique items is handcrafted with love...and that makes all the difference!

We harvest our maple syrup from tap, to sap, to pancakes on your table right from our own backyard. Each spoonful is a taste of New England. Our herbal remedies are crafted with healing intention and our jewelry is sourced from quality gemstones. Every piece has a story and we want to share that with you so that you can feel just as connected to your purchase as we do.    

Processing and Shipping

The time we need to prepare an order for shipping varies. Handmade items typically ship in 1-2 business days and most others will ship same day. We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Shipping anywhere in the United States is always free! 

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Buyers are responsible for any customs and import taxes that may apply for international shipping. We are not responsible for delays due to customs.

​Secure Ordering & Payment Options

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Secure options:

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• Visa

• MasterCard 

• American Express

• Discover

• PayPal 

True North Homestead keeps your payment information secure and will never share your credit card information.

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Returns & Refunds

We gladly accept returns and exchanges. Contact us within 14 days of delivery. Ship items back within 30 days of delivery

We don't accept cancellations. But please contact us if you have any problems with your order.

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The following items can't be returned or exchanged

because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

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• Custom or personalized orders

• Perishable products (like jams or maple syrup)

• Herbal items (for health/hygiene reasons)

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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

We will only use your shipping and billing address, and contact information:

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• To communicate with you about your order

• To fulfill your order

• For legal reasons (like paying taxes)